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Are the computer and devices on different WiFi networks?

If WiFi is set to On (on both the Windows PC/Mac and the iPhone/iPad), check to see if the iPhones and/or iPads are on exactly the same wireless network as the computer. In some homes, there might be a couple other networks around you, but all devices must be on the same network for the software to be able to perform backups over WiFi.

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  1. Ishtiaq

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