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Does the iBackup Desktop App show that encryption is enabled?

If encryption is enabled, then you do not need to worry. You can check device options and disable encryption by clicking the “Disable” button next to “Disable encryption”.

Or you can do this on iTunes.

To uncheck "encrypt local backups" in iTunes, you will need to complete the following steps:

  • Open iTunes
  • Plug your child's iOS device into the computer
  • Go to your child's Device Summary page by clicking on the tiny square phone icon button that appears at the top of iTunes, as seen in the image below:

  • In the Device Summary page, please uncheck the "Encrypt Local Backups" checkbox

  • Click Apply or Sync

(If you are unable to do this, please go to Preferences in the iTunes menu. In Preferences, please select Devices. Delete all backups for your child's device in this list)

Choose files or drag and drop files
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